That is the question.
I hope you can answer it.
I am one of six people who has interviewed for a supervisor position at the hotel. The plan is to hire three agents to supervise the front desk in order to lessen the load of our Assistant General Managers. During the interview we were told they would hire one supervisor a month starting in February. There would be no more interviews, but they would be looking for certain qualities from each of us. They kindly shared with us what areas they would like us to improve upon.
I agreed with some of them.
I disagreed with most.
I’d like to think I’m a shoe-in for the position. I’ve already let you know how well I believe I do my job. Along with that, I’m pretty intelligent, I have experience, I am respected and am respectful of all employees, I am professional, I receive highly rated surveys, and I am
old *ahem* …mature.
Probably the biggest issue I have is when they told me they would rather I focus on the quality of work rather than the quantity. They pointed out all the projects I am involved in – ordering for the pantry, creating a concierge binder, posting front desk focus signs for the agents (for example: ensure keys are made correctly, sign people up for our frequent traveler club…all positive suggestions for helping our agents provide better service.), following the Trip Advisor ratings, actively looking for ways to increase business…etc, etc.
I was offended for two reasons. One, they’ve asked me in the past to take on more projects in an effort to show them I am wiling and able to take on more roles…. Two, my quality of work has NOT gone down because I have taken on these other responsibilities. Most of these were done during our extremely slow times when I thought it best to be productive while I am on the clock, rather than search for cupcake ideas on the internet.
There were other things as well that they would like to see out of me, most of which I do, but they don’t see or don’t notice, because when things are running smoothly, they allow their focus to go to the areas that aren’t. I’ve mentioned before that they don’t seem to make the connection that the reason they are not called to the front desk area very often is because I have the desk, the agents, and the guests under control. But because they are not at the desk very often, I am not being seen doing the responsibilities they want me to be taking on.
So I’m wondering – should I toot my own horn, or should I continue on with my usual quality of work and hope that they notice before hiring someone else into one of these positions. One of these, by the way, has already been filled by a guy who I thought would be their second choice. I believe I know now who their second choice will be, so that would hopefully leave the third position for me. (I am the low man on the totem pole here, and I do believe that the two in front of me deserve it….)
If I am right about who will get the second position, then I only have one other person I am concerned might beat me out. If that happens I will be perturbed for a couple of reasons – neither of which I want to get into right now. No sense raising the blood pressure over something that has yet to happen.
So…. should I toot or not toot? And if I do toot, what’s the best way?