A week of Saturdays.
Unless you work at a hotel in a downtown city that’s hosting a huge college wrestling tournament, a girls’ volleyball tournament, and a St. Patrick’s Day parade and festivities.
And this hotel offers a ton of free amenities, including a full hot buffet breakfast in the morning, popcorn and soda in the afternoon, and a happy hour with drinks and appetizers in the evenings.
I’ve mentioned before that we are one of the favorite hotels downtown, especially for families and young adults (the three free drinks totally appeals to these guys).
They began pouring in on Wednesday – most staying all the way til Sunday. By Thursday we were sold out. A few guests left on Friday and then those rooms were all sold again Friday night. Once again, a few left on Saturday, and although we still had about 10 rooms to sell when I left at 3pm, I’m sure it’ll be another sell out night.
So basically, everyday this week has felt like a Saturday. The lobby is bustling with people all day long. Our huge breakfast area is full from start to finish. They gather again in the lobby in the afternoon to meet with friends, while munching on the free popcorn and sodas (or coolers of their own drink choices….), and then they SWARM the lobby for the free happy hour.
And it’s all incredibly fun for us at the front desk. We’re watching people have a good time all day long. They are in great moods, and come up to us often to ask questions, or get suggestions, or to let us know how their teams did, or how our recommendations panned out.
Today, we watched the St. Patty’s Day revelers flock out of the hotel in all their green clothing and accessories, in time to go to the parade. We enjoyed an hour or so of peace before they all came back, along with the Saturday night guests looking to check in.
After working Tuesday, Wednesday, and Thursday, I had yesterday off (if you can call it that). Then I worked today and will work again at 6am tomorrow to check all our friends out. (Followed by Mon, Tue, and Wed shifts.)
And as great fun as it is, having this many ‘Saturdays’ can wear a person out. As soon as I sat down in my car, I knew it was going to be a struggle to get home. I stopped off halfway to pick up my daughter from her bowling tournament, and she kept me awake the rest of the way home.
Once home, I yawned through an entire conversation with my hubby. Then yawned all the way through supper. Right now I’m feeling a little better, but I’ll be heading to bed very shortly. Another 3am wake up call on the horizon.
Sunday mornings always go quickly. I just hope everyone will be on their best behavior tonight, so that we won’t have unhappy guests in the morning. (Last week the fire alarms went off at 2am causing the entire hotel to have to evacuate… ugh. We comped well over 100 rooms the following morning. Turns out there was no emergency, thank goodness, but boy-oh-boy did it cause problems.)
Occasionally I get the idea that I’m not going to be able to keep this kind of schedule up, or keep up with these intensely busy days where we have to continue to provide great service despite the chaos. But then I think about how fun it really is. If I had the energy, I would try to find a similar ‘career’ where I could provide customer service in a fairly busy environment, with GOOD pay, and better hours. I’m open to ideas… if only to keep my options open.
Meanwhile, I’m going to hit the sack… After all, it’s 9pm on a Saturday night. Isn’t everyone going to bed now?