Ahhh….. Mother’s Day.
A time for rest.
A time for reflection.
A time for digging out of a disastrous weekend at the hotel.
I’m going to keep this short and sweet, mainly because I’m too exhausted to retell the story.
It all started on Friday. Our main server at the hotel crashed. It was down for more than 15 hours – through the biggest part of check-out time and most of check-in time. I could try to convey how difficult it was to manage a sold out hotel of nearly 400 rooms with half of them departing on that morning, and an equal amount coming back in that afternoon, but I don’t even have the energy to try to describe how stressful it was.
The hotel came together as a team, however, and we developed a system to check people in by using pen and paper, and an old credit card imprinting machine.
Of course, we didn’t make it through the day without human error. I believe we checked about 5 people into rooms that we had already checked guests into. 5 out of 400 is a pretty small number, but for those 5 people, it was an awful experience. When the system came back up and we began officially checking people in, there were 3 rooms that we weren’t sure of who was in there. Again, 3 out of 400 is not too bad, but for those 3 it meant that we were bugging them for their information all over again.
I left the hotel after 10 hours of working. I pulled into the garage, shut my car off, laid my head back and immediately fell asleep. I slept for 20 minutes before I had the energy to walk into the house.
Saturday, was a day of “cleaning up” all the errors, and trying to get the hotel back on track, while checking out and checking in a whole new group of people. It wasn’t easy, and once again, I was exhausted when I got home.
Sunday, Mother’s Day, I wearily crawled out of bed at 3:15 am, and dragged myself back to work. I dreaded the day, knowing we would have some complaints, (most of Friday’s check-ins were leaving today) and aware that I would probably have a multitude of receipts that wouldn’t balance correctly. As always, though, I kept my attitude positive while there, and was pretty pleased with how understanding most of our guests were. We comped a few of the nights for the ones we double booked into a room, but even they left happy and pleased with our customer service. That’s the idea, of course. Our motto is 100% satisfaction guaranteed, and we honestly do live by that. It’s why I’m proud to be working for the company.
But this week has been proof that I don’t get paid near enough to do what I do.
On the flip side, the hotel bought all the moms working that day a corsage to wear. It seemed a little big, and made me sneeze occasionally, but the gesture was kind, and I did appreciate it.
As soon as I got home from work, the family headed to the hospital to visit my mother-in-law. She’s had 3 surgeries the past few weeks, the latest being to remove a tumor that was growing on her liver. The tumor turned out to be cancerous, but as of now, we don’t know all the details. She has a ton of infection near the area, and once that clears up, they’ll begin taking steps to fight the cancer. We’re still unsure of what that will involve, or how serious it really is, so we wait.
This comes at a time when her husband, my father-in-law, is still recovering from his surgery. He is at home, but is pretty helpless and very frail. The kids have been very good about going over to do dishes, and fill up his water bottles, and even empty his colostomy bag. (I know!! Can you believe that?? Makes me proud!). But even with the kids help, most of the work falls to my husband. So for him, it’s been very stressful. Both parents are needing help, he’s still trying to get his new business off the ground, we’re trying to get 2 kids through college… and I’m away from home over 50 hours a week.
Anyway, after the hospital visit, I went for a run, then grabbed some tea and sat on the deck with my hubby for the rest of the afternoon. I topped my Mother’s Day off with a bowl of ice cream and a new episode of Cupcake Wars.
I should mention as well, that each of the kids had a homemade card for me. My boys especially, wrote such kind things that I had tears in my eyes. After so many long days at work, it was nice to hear them say how much they appreciated all that I do for them.
So overall, not a bad Mother’s Day. I am off today (Tuesday) and looking forward to relaxing and mowing the lawn and washing the car, before heading back to work tomorrow.
If you made it through this hodge-podge of a blog, thank you. It’s certainly helped relieve some of my stress. I can’t wait to tell you about my upcoming weekend getaway and our pending family vacation!