I mentioned a few weeks ago that I’ve learned a few lessons recently… some good, some fun, and some not so good….
I think I’m ready to share the not so good, but I need to fill you in on a few things first….
The beginning of this story goes way back to when I was working at my previous hotel chain. Having never been in the business before I needed to be trained in every aspect, and quickly too, because they were very understaffed at the time.
My supervisors did an awesome job of training me. I often came home and told my hubby how impressed I was that Jules seemed so unselfish and really wanted me to learn and become a great desk agent. Her excitement about showing me something new, was contagious. I watched, listened to, and mimicked everything she did.
It wasn’t long before I had enough confidence to strut my stuff around the hotel. I took charge when needed, I backed down when necessary, and I gave suggestions and opinions to help improve our guests’ satisfaction.
When a supervisor position opened up, I immediately posted for the position. I KNEW I was the person for the job. The only other contender spent her shift on facebook, or on the phone, or in the breakroom. She didn’t follow the hotel policies, she bad-mouthed all management. She would walk in the door saying “I gots to go home”. She very obviously did not like her job, did not want to be there, and did not care. She loved working with me because I was willing to *ahem* work.
But she got the promotion.
The GM’s response to my questioning why she got it over me – “Well, she’s been here longer, and she was the relief supervisor, so supervisor would be the next step for her.”
But did she deserve it? Would she give it her all?
Was she going to be a great role model for our new employees? Did we really trust her to handle guest issues?
No. No. No. and No.
This decision led me to have no confidence with the management, and honestly, I felt like a chump.
I was not interested in continuing to do her job, while she got the title and pay. Jules did her best to nominate me for awards, and to find titles for me that might offer a promotion, and although I appreciated it immensely, I felt like the GM should have been fighting for me as well. Along with that, the hotel wasn’t paying its bills on time, and employees hadn’t gotten a raise for at least a year before I got there. Morale was very low, and I felt like Jules and I were swimming upstream trying to keep the hotel afloat. The GM didn’t appear to be concerned with any of it, and I was worried about the future of the place. I decided I needed to get out before it met its demise.
So I secretly went on the hunt…..