As usual, we had a busy night at the hotel last night. When we are sold out, it’s tricky to to get everything ‘just right’ for all our guests and being the most experienced one at the desk all evening, the responsibility went to me. I enjoy the responsibility, but it requires so much professionalism, quick thinking, level-headedness, and experience, that it would be nice if the pay/title matched the work I do.
Manager Mike had been tied up most of the evening working on meeting rooms that we needed for the next day. All of our public housepersons that would normally take guest requests up were recruited to help. So when I got a call for an ice bucket, I planned to take it up myself.
However, I needed Mike’s key to open the housekeeping closet. As we headed down the elevator together I asked him what all needed to be done up there. He explained to me that the meeting room had been used to store extra chairs, so they needed to move the stacks to the storage room located on the lower level of the garage.
He went on to say the stacks were 10 chairs high, and things were going really well until Don’s stack accidentally fell over onto a black Mustang down there.
My heart dropped to my toes as my mind raced to determine if this could be a joke. Mike’s fairly new to the hotel, and we haven’t really gotten to know each other’s personal life, and I couldn’t remember a time we had discussed that I drive a Mustang… please, let it be a joke….
Seconds later I respond – “Shut. Up. Did it really?”
When he started laughing, my relief was immediate, although I still felt the tingling in my toes. “I wondered if that was yours,” he replied. “I knew you were from Illinois and I didn’t see a guest registration card in your window so I figured it was an employee’s. I took the chance!”
I couldn’t keep from smiling! I mean, I set him up perfectly by asking what they were working on, and he jumped on it. I was quite impressed, actually.
Funny how that little joke helped me get through the rest of the night. Every time I thought about it, I smiled.
Even after Mr. 862 called down ticked off that he didn’t have hot water in his tub, but he did in his sink, and didn’t want maintenance Mike to work on it while he stood naked and dripping wet. (I wasn’t about to tell the angry bear that I was positive it was user error…)
Even after I took a phone call from an indecisive lady right at the end of my shift, who was just looking for quotes on room rates… and 20 minutes later, she finally hangs up saying she’ll have to think about it. WTF.
Even after clocking out a half hour late, and making it halfway home before remembering I left my computer at the hotel, so I had to turn around and go get it.
Even after all that, when I thought about his little joke, I smiled. In what can be a very stressful environment, it’s nice to have a good laugh.
I like Mike. 🙂