Colorful Characters

19 Aug

It’s a good thing I rested up this weekend.

Because I was put to the test early on.

I started the morning by handing a towel to a guest.  Not to one of the color runners, as I had been expecting to…

Color Runners

but to a drunk lady, lost and unsure of where she was and who she was with.  She had no possessions other than her car keys and the now empty coffee cup.  She had spilled the coffee down her shirt and onto the counter.  For three hours, my co-worker and I tried to squeeze accurate information out of her in order to direct her to the right room.  We called all the phone numbers she gave us, and looked up all the names she gave us, and even called other hotels to see if she might be registered there.

In between, we were taking care of our other guests, who couldn’t help but be aware of her situation.  Hard to miss, I suppose, what with her being asleep in the middle of the lobby, hands resting gently in biscuits and gravy.   We did our best to keep an eye on her, as she wandered aimlessly around the lobby,  but at one point, one of the guests came to the desk… “She made her way up the elevators!” (Normally key access only… unless you can sneak up.)

We immediately put an all-call over the radio for all employees to be on the lookout for  a highly inebriated woman wandering the halls.  She was found on the third floor trying to use her car keys to get in the doors.

It was obvious we needed backup.  The police were quick to arrive.  They talked to her for a while and asked her the same questions we had.   I muffled a laugh when I overheard her slur  “I. am. NOT……..drunk….”

She must have finally given the police a valid phone number,  because they succeeded in getting a hold of someone who knew her.

Turns out, the guy they called was her ex-husband.  He explained that they were divorced, and in a custody battle, and she’s probably with this guy.  Our manager went to the room of this guy and confirmed that they were together.  We escorted her up to the room, happy to be relieved of the burden.

I’m guessin’ she blew her chance at custody of her kids.  A drunk mother who has to call her ex to find out the name of the guy she came to St. Louis with might leave a less than credible impression with the judge.

As for the color-runners. Their return could not have gone smoother.  We were worried about them getting paint powder all over the furniture and bedding, but they returned with big smiles and colorful skin, grabbed the towels that we put out in the lobby, and carefully went to their rooms, leaving behind no trace of paint.

I suppose we should be happy it wasn’t a  Mud Run.

Mud Run


Posted by on August 19, 2012 in The Hotel


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10 responses to “Colorful Characters

  1. territerri

    August 19, 2012 at 2:55 am

    I’m sure you see more than your share of crazy things at work. While checking out of a hotel in Nebraska last year, I watched a man punch his wife in the mouth and knock her to the ground. I know we see that kind of thing on t.v. all the time, but I’d never seen someone get punched for real. It was scary. I admire you for being able to keep your cool in such situations.

    • shadowrun300

      August 19, 2012 at 10:40 am

      I’ve seen the affects of a punch at the front desk before, but never the actual punch itself. That would be scary for me too. Luckily most of the things we see are fun, but there’s the occasional guest who pushes things a little too far. Sure makes for interesting stories. 🙂

  2. Abby

    August 19, 2012 at 4:44 am

    There are times I miss these “colorful” hotel guest stories. Alcohol mixed with the anonymity a hotel provides can be just the recipe for memories for the hotel employees! That’s pretty bad though – call the ex to find out the name of the guy she’s with??

    Mud run… hmmmm

    • shadowrun300

      August 19, 2012 at 10:42 am

      She was pretty messed up. She actually fell asleep while standing at the desk… I was worried she would fall over.
      The mud run looks like it would be fun. I may have to try it sometime.

  3. Melissa Gastorf

    August 19, 2012 at 12:57 pm

    The mud run is fun. i did one last spring, and most of the competitors go to the wash off area when done. Which does take most (though not all) of the mud off. And I think just about everyone I saw there changed clothes, so it might not be as bad as you think it would

    • shadowrun300

      August 19, 2012 at 8:10 pm

      It sure looks like it would be fun, and I assumed they’d have a wash area. Who’d wanna get in their car after that? I think our hotel management would probably freak out over the thought of it, though. 🙂

  4. agg79

    August 19, 2012 at 5:27 pm

    In your role, I figured you had more than a few “interesting” stories to tall of late night shenanigans or trouble. I would imagine handling a few drunken guests would be par for the course. I’ve dealt with a few “over medicated” people before but never one who could not figure out where they were or who they were with. That is definitely one for the books. Great job of handling it.

    The color run sounds like fun. Not sure if they have one of those down here. They do have a couple of mud runs, but I don’t know if I want to trash my ASICs to run in the water/mud. I’ve done that before in the Army (and I didn’t have to pay for it).

    • shadowrun300

      August 19, 2012 at 8:26 pm

      Our night audit team has tons of stories. Fights, drunks, arrests, parties…. The latest I usually work is 11pm, so they’re still out drinkin’ when I leave. This lady was just getting in when I started work at 6am. I have a similar story of a couple of guys who stepped out of their room for ice and couldn’t remember what room they were in. I wouldn’t let them back up the elevator until they could confirm where they were going. All they knew was the first name of the girl registered to the room – and they had to think about that for a while. She finally came down and got them. The funniest part was the drunkest guy was so concerned about getting his ice. He was like a kid, constantly saying: I need some ice..when are we gonna get ice… 🙂

      I like the idea of a mud run. I suppose I’d use some old shoes if I do it, and old shorts, and an old t-shirt. I would imagine it would all get thrown away after. Someday, maybe….

  5. Jules

    August 31, 2012 at 1:12 am

    I saw the colored runners too! We only had a couple people staying with us that I saw, but it was fun watching everyone walk down the street afterwards. Drunk people are always ‘delicate’ to work with at hotels… are they a good drunk? bad drunk? going to start cursing really loud? do they even have a room here? Ugh.. drunk people. They are funny sometimes though. Sounds like yours has a bigger issue though..I bet she had one hell of a hangover.

    • shadowrun300

      August 31, 2012 at 1:16 am

      I have no doubt she woke up a little hungover. Her boyfriend took her home immediately after we escorted her up. I imagine he wanted nothing more to do with her. I feel a LITTLE sorry for her, but she IS an adult.


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