I love helping people. My hotel job is perfect for me. If guests are asking for something that requires me to “bend the rules” a little, I bend the rules a little. If they request something and change their mind, then request something else, I smile and respond with a genuine “of course!” “Whatever makes things easiest and most comfortable for you.”
I work with a girl who, shall we say, is….ummm…..bi*chy. People tick her off quite often. She has no patience with needy people. She tells it like it is in her matter of fact tone, and feels no remorse if people walk away upset or confused. She rarely bends the rules and she never offers an alternative to a “no” answer.
What’s surprising is how much I like her.
She’s a young twenty-something, going to school full time, working full time, living at home, but forced to be independent by her mother. So she pays her rent and covers her portion of the bills. She has an intern position, along with her hotel job, and is taking masters classes. She’s incredible.
She just doesn’t like people.
We laugh about our different personalities. I tease her when she actually does something nice for someone. She rolls her eyes at me when I give in to a guest’s excessive whining about a parking fee. (Not worth getting a bad survey over $16.) We joke often about how I’m the good cop, she’s the bad cop. And it’s fun!
We worked together today, and many times she stopped herself in the middle of a negative comment, reminding herself that she had resolved to be less judgmental Many times. So many times, I was cracking up and voicing my concern that she may not be able to.
I mentioned how if we merged our personalities together we would be a perfect person. Caring and nurturing, yet candid and straightforward.
Opposites attract, they say, and I suppose it’s true. I actually admire her candor and wish I had a little of it in me. She’s never come out and said it, but I have a feeling she wishes she had the patience for people that I have.
I’m glad she’s resolved to make herself better by being less judgmental, but hopefully she won’t turn too soft. I’ll need her strong personality for when we partner up on The Amazing Race.
She’s already said yes.