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Kismet

05 Feb

Sometimes you’re just forced to do the right thing.

At the hotel today, we had a guest come down to check out a day early.  For whatever reason, we hadn’t taken payment from her at check-in, (a big no-no, but some desk agents are a little lazy about some things).  So when Cory let her know he needed payment from her, she claimed that she had paid already.  Cory allowed her into our business center to check her balance online, but after a few minutes she just left the hotel.

He came back to where I was working and let me know that she’d skipped out on her bill.  We discussed how it happened, and reiterated the fact that payment wasn’t taken right away, and shook our heads over how we try to get everyone to follow procedures, but sometimes they’re like kids and forget easily.

Since we couldn’t balance the folio, we left the room checked-in while we decided what we were going to do.

I went back to my admin work, he went back to supervise the desk.

It wasn’t long before he came back again.

“She left her wallet in the room”, he gloated.

“How do you know?” I responded.

“Because she came back and told me she had.  And I told her that I couldn’t let her back up there until she paid her balance.”

We high-fived and celebrated our good luck.

The manager brought her up to the room, because of course she couldn’t pay without her wallet, and then he escorted her back down and straight to the desk.

Funny how things work out sometimes.

karma 1

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14 Comments

Posted by on February 5, 2013 in Humor, The Hotel

 

Tags: , , , ,

14 responses to “Kismet

  1. Rock Chef

    February 5, 2013 at 9:48 am

    Love it! I do believe that eventually that sort of behaviour comes back and bites you in the ass…

     
    • shadowrun300

      February 5, 2013 at 2:33 pm

      I was amazed at how well this situation played out – for US, anyway… 🙂

       
  2. Rock Chef

    February 5, 2013 at 3:39 pm

    And that is all that really matters, IMO. As I said in one of my own posts, things are tough for businesses so it is not fair to push things to get a small benefit for yourself. One person’s small freebie or discount might just be the thing that tips the whole damn company over the cliff!

     
  3. Abby

    February 5, 2013 at 3:58 pm

    Wow! I do believe in karma, it keeps me *calm* in such situations, but it doens’t usually happen that fast! Extra sweet.

     
    • shadowrun300

      February 5, 2013 at 6:32 pm

      The idea of karma keeps me calm too. But to see it in action WAS pretty sweet!

       
  4. agg79

    February 5, 2013 at 9:33 pm

    I’ve always said that “Karma can be a real b%&th”. Great to hear she got her just deserts. Goes to show that life had a funny way of dealing with people who cheat/take shortcuts.

     
    • shadowrun300

      February 6, 2013 at 2:42 am

      I wonder how she felt about coming back…. I wish I had been up there to see her face!

       
  5. territerri

    February 6, 2013 at 3:30 am

    HA! That is awesome! She got hers!

     
    • shadowrun300

      February 6, 2013 at 3:00 pm

      It really was pretty cool. I still smile when I think about it!

       
  6. The Thin Lady Inside

    February 6, 2013 at 2:25 pm

    LOL! WHat a great story! So glad this happened…

     
    • shadowrun300

      February 6, 2013 at 3:10 pm

      I know! I had to share it right away! 🙂

       
  7. meleah rebeccah

    February 6, 2013 at 10:55 pm

    Oh hell yes!! I love how this worked out! Classic!!!!

     

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