Yesterday I was asked to evaluate an employee from a different property who happens to be vying for the same position as I.
In other words, I was supposed to let management know if I thought she had the necessary skills, the motivation, and the right fit to be a front desk supervisor.
What the heck.
You’re asking me to evaluate her when I want the job myself?
Some things I just don’t get.
Hubby thinks I’ve been patient long enough with the backwoods way our management has of doing things. I tend to be a little more accepting of the procedures and let faith determine whether I should be promoted or not.
Not that I’m not trying. Ever since Ms. Know-It-All (I mean that in a good way) moved on to a *yawn* boring 9-5 Monday thru Friday job, I have become the go-to person. She spent her last few weeks training me to be the Ms. Know-It-All. After her departure, I stepped into her role of managing the front office, handling the billing, and setting up groups and buses. Along with that, I have been training new employees, and continuing with my regular duties as a Guest Service Agent. I have accepted my new responsibilities with much enthusiasm, and have a renewed love for my job.
So when I saw the posting for a Guest Service Supervisor, I was thrilled. Perhaps this will be the chance for me to get the title and the pay I deserve for all the extra work and responsibility. And knowing that I’m pretty well the only one at our hotel that would qualify, I feel like I’m a shoo-in. I let HR know immediately that I was interested, and she assured me she would pass it along to my direct manager.
Two days later, Kelly (pfft) was observing me and the front desk operations. I, very considerately and even eagerly, explained how our hotel works, and how it’s quite different from our smaller properties. While I answered all of her questions, I continued to answer my trainee’s questions, resolved a few bill disputes, handled a complaint, and helped out the rest of the agents.
“So… you’re not a supevisor?” she asked.
“No,” I replied. “I’m interviewing for it as well.” (So there. hmph.)
I’m not really concerned about her beating me out for the position. She’s only been with the company a year, and the hotel where she works is nothing like ours – other than the procedures and software system.
But, I am concerned that they released the position to the other hotels. I want to ask why, but I don’t want to appear whiny. I wonder if they still have concerns that I can’t handle it (whatever.), or perhaps they want to hire more than one. I’ve been told from the beginning they would like to have 3 supervisors over the front desk, so maybe that’s it. Either way, I’m a little disheartened. Only time will tell.
As far as my evaluation of her? Well, my heart wanted to mark all NO’s, but my brain was reminding me that this itself could be a test. I chose not to act child-like, and instead marked all “Definitely’s”. In my comments I was honest about what I thought of her, I expressed my concerns about her adjusting to the busyness of our property, but followed up with “in time, I feel she would adjust well and be a good fit for our team.”
And then I quickly turned it in.
I’m definitely on the edge…
of my seat.
of glory (if things go well).
but mainly, just on edge.