My first task at work today was to get the naked guy in the lobby up to his room. He was talking to the night auditor (the truthful one) and our security guard.
I was afraid to round the corner of the desk. Who wants to see a naked guy at 6 AM? Well, maybe in my younger years, but not NOW and NOT in the lobby of my hotel!
I was relieved that “naked” meant he was wearing only boxers. I offered my suggestions on what to do, and let them know that if we weren’t able to find his room soon, we’d have to call the police. It didn’t matter how sorry we felt for the guy, he couldn’t keep standing at the desk as families passed by for breakfast.
We finally allowed security to bring him up to the room he said he was in, with the knowledge that if he could identify his clothes he could stay. Luckily someone was actually in the room, but had failed to answer the multiple phone calls. And this equally drunk guy recognized the naked guy and verified he was a guest in his room.
Whew. Now I could get on with my normal shift checklist.
And I did. For about 15 minutes. Then room 934 called down.
“Ummm… there’s a drunk guy passed out on the floor outside our room…..”
Crap. Security had just left. Night audit was gone. My houseperson had called in sick, and no managers were in yet.
I ran over to breakfast and begged Baron, the supervisor of that department, to go up, wake him, check for ID and give me a call.
It took about 20 minutes, but Baron finally came down with an inebriated, but fully clothed thank goodness, young adult. This guy had his wallet and ID on him, but he was not registered to a room. He finally came up with a name of someone who was registered. That guest was in 936. Close enough.
I called 936. No answer. I called again immediately and was greeted with a croaky hello. I asked him if he knew this guy. He did, and declared it okay to bring him up to his room. I’m not sure if he really was supposed to stay with them, but if the registered guest allows it, I’m not arguing. It was now 7AM, and I had yet to do anything productive.
Throughout the morning I had a few complaints of drunk adults running through the hall, banging on doors, and being obnoxiously loud til the wee hours of the morning. Each time, we had sent security up, but with so many in the wedding party, and having them scattered throughout the hotel, it was hard to keep up.
Then I was told there was a torn up potted plant in the elevator. (so that’s where it went….) And I learned that the hotel next door had most of its bushes chopped down. I’m guessing it was our imbeciles, I mean guests, who’d gotten a hold of some shears.
By 7:30 AM, it appeared we had finally put the last of the partiers to bed. NOW, I could get on with my work. And boy did I have tons of it.
Luckily, I had a few other desk agents with me by then, but with almost 400 people checking out, and many trying to check in early, we were extremely busy.
I felt uneasy leaving an hour early, since there was still some unfinished business, but god forbid I should get overtime…… That extra 10 bucks might break ’em.
So I left a detailed note of what the ‘left behind’ agents should do, and I clocked out with 2 minutes to spare.
My stress headache immediately disappeared as soon as I sat in my car and convinced myself that they would be okay. Nothing I could do now anyway.
I drove my weary self halfway home. I had to meet Chip and Mario for some much needed shopping. A new phone for Chip and a dance dress for Mario.
The phone was a success, but after 2 hours of dress shopping, Mario and I called it quits and agreed to try again in a few days.
I drove us both the rest of the way home.
And now, I sit on the couch with a great feeling of accomplishment.
My work this day is done. But in a few short hours, I’ll be back at it again.