I love the customer service and hospitality field. I love helping people and making them happy. My hotel job is perfect for me.
Quite often guests will write in, gushing about how much they enjoyed their stay, and often they will name me specifically. My bosses will let me read what they say, and for the rest of the day I feel warm and tingly.
But even if they didn’t write in, I would still be just as helpful, friendly, and accommodating as always. I do it because I love it. Not because they write nice things.
When I came into work on the Saturday morning of a very busy Fourth of July weekend, my immediate boss greeted me with “Speak of the devil…..”. I wondered who he was speaking with, since nobody else was in the office at the time. Then he showed me a letter he was writing. It was full of praise and many examples of how hospitable I am, and it included praises from some of my past guests. He explained he was nominating me for the hospitality award that the CVC (Convention and Visitor’s Commission) is offering to all businesses in the St. Louis area. He thought I would make a good candidate. I was quite honored!
That afternoon, I was catching up on some paperwork in the back office, when my other immediate boss, who is fairly new to the job, began asking me questions about my past hotel experience. I’d explained I’ve only been in the business for 3 1/2 years. He seemed surprised. “I thought you would have been here much longer considering how good you are.”
A few minutes later he said. “Well, I hope you win.”
?? Did he know about the nomination ??
I looked at him, questioningly. “I’m nominating you for the hospitality award that the CVC is offering. I think you’re a great candidate and I hope you win.”
“Really? ______ nominated me for that as well.” He looked surprised. “I had no idea,” he said. “I just received an email from them and thought of you right away.”
I do what I do, and I go the extra mile to make people happy, because I LIKE to make people happy. I work hard and get paid very little, but none of that matters. I LIKE to make people happy.
But I have to say, having others notice what I do, guests and managers alike, makes ME happy.
So it’s an honor to be nominated.
I just hope I don’t win.
Nothing stresses me more than having to pose for a picture.
Unless I’m allowed to do this…..