Variety is the spice of life.
It’s the spice of my hotel job too. If it weren’t for all the different types of people moving in and out of our place, my days would be pretty mundane.
Ev@n comes every year to stay a few nights and attend a few Cardinal’s games. He drives himself from Kentucky, always calling before he leaves to tell us he’s on his way. “You remember me right? You’re expecting me right? You got a room for me right? You’re not going to give it away? And my dad told me to tell you I’m NOT paying more than what I owe. So you’re only charging what I owe, right? ” This sequence of questions always start a few days before his arrival, and occurs multiple times throughout his stay.
We’ve learned to have his room ready for him before he arrives, or else our other guests pay the price. No matter how sweet it is, it’s annoying. And if we’re busy at the desk, he’ll begin talking to others.
I don’t understand how I have so much patience with him. I’m not usually known for my patience. But I can assure him as many times as he needs assurance, that I have not checked him out of his room yet. That I know he leaves on Saturday. And that he CAN keep his car in the garage past our check-out time.
When I discovered that the bridge construction was going to mean a detour for him on his return trip, I worried tremendously how he would react. I told him a day in advance so he could get set in his mind how the trip home would go. I listened patiently as he reiterated the directions I had given him. Each time he gained more confidence, and would orally convince himself he could do this. “Even an 8 year old could do this, Ev@n.” he would say to himself.
I overheard other guests calling me a saint, and my managers commented on how kind I am. But I hope they would have done the same if I wasn’t there.
I haven’t heard if he made it home with no trouble, but he’s expected back in the near future. This time I’ll be excited to talk to him and hear how he managed.
I certainly have more patience with him than with Mrs. D@vis, who changed rooms yesterday, but left a shirt in the drawer of her previous room. She couldn’t understand why I wouldn’t just call up there (at 7 AM) and ask the current guests to look for it.
“Well, it’s a little early to call, and I don’t want to disturb them,” I explained.
“But if you wait too long, they’ll take it home with them. They’ll think I didn’t want it and will decide to just keep it,” was her rebuttal.
I tried to explain they probably didn’t even know it was in the drawer, and if she could just wait a little longer, I would be happy to call.
Well, she couldn’t wait. And took it upon herself to call the room. (After all, she knew which room since she’d stayed there the previous night.)
I was floored. I’m shocked sometimes by how much gall people have, and how untrustworthy they are of others. Yes, some people do take what doesn’t belong to them, but for the most part, IF a shirt is found, they would have brought it down to us. I know, because it’s happened.
I hope she didn’t wake them. We’ll probably never know, unless it’s mentioned in a survey.
Yeah, I’ll take the Ev@n’s of the world over the Mrs. D@vis’s and Wi!!iam’s of the world.
But the best guests are the Mrs. C00k’s..
Wait til you hear what SHE did!