We’ll occasionally get tips at the front desk. They’re always appreciated, but never expected. Our job is to bend over backwards for people, so that’s what we do.
There have been times when people have brought up their leftover pizza or St. Louis BBQ. The younger agents gobble these up, enjoying the chance for a free meal. Our frequent guests are known to bring us delicious treats and snacks. And just recently, some of our Nestle guests brought in two big bags full of candy, including a whole box of the yellow Laffy Taffy that they remembered I LOVE!
Whether we enjoy these treats or not, it’s always heartwarming to know they are thinking of us and want to show their appreciation of what we do.
Most recently, Mrs. C00k showed her appreciation of everything I do for her, in a big way. She’s a weekend season ticket holder for the Cardinals, and has been staying at our hotel for 11 years. Any time they’re playing at home, she’ll bring along different family members to go to the game.
For the past couple of years, I have set up all her reservations, negotiating rates as best I could, and upgrading her whenever possible. She’ll occasionally hand me a few bucks over the counter, and I always tell her it’s my pleasure to help her out. Throughout the years, she’s lost her husband to brain cancer and gone through chemo herself for breast cancer. And through all this, she’s never missed a game. It was a tradition for them, and she’s carried it on all this time.
This past weekend, none of her family members were able to attend the game, so she offered the two tickets to me.
I hesitated for only a second, and then gushed about how I’d love to go. Hubby and I have only been to one game at the new stadium, yet we follow the Cardinals pretty closely. It was settled. We’d go on Sunday afternoon. I could get off early from work. Hubby would take the metrolink in, and we’d take in the last game of the season against our rivals, the Chicago Cubs.
And it was fantabulous!
The day was beautiful. The hot dog and nachos were delicious. And the company, Mrs. C00k and her beau, was very enjoyable.I’m still carrying her kindness with me. Four days later, and the warm fuzzies are flowing full force. I now feel like I need to repay her. I was doing my job. She was acting with kindness. I hope I was able to portray how appreciative my hubby and I were at the chance to go to a game.
Guests like Mrs. C00k, totally make up for the Mrs. Wi!!iams’ and Mrs. D@vis’s of the hotel world. With luck, the Cardinals will continue their winning streak, so she can continue staying with us for a while. And if I’m really nice, maybe she’ll let me attend a playoff game. I need something to help me get over the fact that Link just turned 21.