I’ll admit I’m a softie. I give in to everyone. My strong desire to make people happy often overrides the rules.
My guests love that I am. I’m well liked because I’ll go the extra mile to accommodate their wishes, no matter how absurd some of them are. And I’ll often bend the rules to make them happy. With my job, it’s okay that I’m soft….. to some extent.
Being soft isn’t always a good thing. I understand that. My kids would have benefited more if I had been a bit more steadfast with my own rules. They’ve developed a slight problem with self-discipline and I fear it’s from years of having a softie for a mom. At three, Chip had me figured out. He told my hubby once: “If Mom tells me I can’t have a cookie, then I just do this (pout face) and she gives in.” Well who wouldn’t?? If you saw his cute little pout face, you’d give in too.
Even so, I’m not too sorry that I’m so soft. They’ve developed sweet, caring personalities and I’m content to believe it’s because of me.
Last night at work, I was surprised to find out how soft I really am. I greeted our compulsive liar night auditor with my usual friendly “hello” and heartfelt “how are you doing tonight?” I was a bit surprised to find out he was troubled. For 10 minutes, he spoke to me about how disrespected he feels, and how disappointed he is with the management. He went on about how hard he works (which he does…. he’s just hard to get along with), and how none of it seems to be noticed by them. He told me how he appreciated the little notes I leave for him, thanking him for all he does to help the morning shift out. And he told me he appreciated how I went to him personally after being promoted to Supervisor – a position he’d been vying for long before I was hired – so hard feelings wouldn’t be felt.
But when he began talking about how disappointed he was that the managers seemed to not notice his efforts, his lip began quivering and his eyes watered up. He kept his composure, but I could tell this really bothered him. I wanted to be able to help him feel better. I wanted to go to the managers and say, “Hey. Be nice.” But the truth is, he’s so difficult to get along with, and his desire to be right all the time can be detrimental to our guests as well as the other employees. In fact, I know that the managers would like to see him leave because of it. They’re in the process of hiring his replacement. He just doesn’t know it.
I agree with them. He’s not a good fit at our hotel, and we would all benefit if he goes. But now. Sigh. My heart is softening and I want to help him. Of course, I don’t work with him for any length of time, so the aggravation of doing so hasn’t been felt by me for a while. Sort of out of sight, out of mind. Yet I haven’t forgotten what he’s like. I’m reminded often by other employees.
I’m tempted, however, to talk with the managers about possibly placing him in a smaller hotel – one that doesn’t see as many guests throughout the night, and one that requires only one night auditor per shift. Less interaction with guests. Less interaction with employees. This way, we’re not letting him go per se, we’re placing him in a hotel that’s a better fit and where he could possibly thrive. After all, he DOES work hard and follows procedures to a tee.
Then I wonder what the heck I’m thinking. The guy is a compulsive liar, he asks for tips, he’s assertive and aggressive, bossy and demanding, with guests and employees alike.
He’s gotta go.
But…. he almost cried….
which makes me want to give in…..
Sheesh. It’s hard being soft.