If you find yourself traveling to the St. Louis area and need a place to stay, you’re more than welcome to be my guest. IF you follow a few guidelines…..
First, understand that if you try to check into the hotel at 9 in the morning, there is a very good chance we will not have a clean room for you. Especially if we were sold out the night before. Complaining that you requested an early check in won’t help you. We will NOT kick the previous guests out sooner just because you want to check-in now. The previous guests have til 11:00 to check-OUT. Please give us til at least 11:00 to check IN. That being said, if we DO have a room ready to check into, I’m more than happy to do so!
Second, when you come to check in, expect me to take payment for your room up front. Your assurance that you will bring your payment down when you come to check out is not enough. I will either take your cash immediately or ensure your credit card has enough funds on it. I’ll put a temporary hold on those funds so that you don’t gamble it away down the street, or buy a round of drinks at the stadium. And if you think the hotel down the street isn’t doing the same, you’re mistaken. The days of collecting payment at the end of your stay are long gone. Movie theaters collect payment ahead of time. Museums collect payment ahead of time. Concerts collect payment ahead of time. Hotels collect payment ahead of time.
Third, understand you are more likely to get what you want if you ask nicely. Yes, expecting it and demanding it works too, but you’ll be bad mouthed after you leave, and your account will be flagged with all sorts of notes on your behavior. If you come to the desk at a later time to demand something else, we’re more likely to fight back and say no. It’s a two way street. We’ll accommodate if you appreciate.
Fourth, please come prepared. Of course, we expect you might forget your toothbrush, toothpaste, razor, or shaving cream, so we keep a supply of those at the desk. We also have a stock of band-aids, sewing kits, ear plugs, matches, and pain meds. However, we DON’T carry a supply of baking soda. If you expect to need baking soda throughout your stay, please bring your own.
Finally, if the room you stayed all night in suddenly smells like pot, we’ll nod sympathetically while you go on and on about how disgusting you think it is, and then we’ll happily move you to the best room in the house and make sure you’re comfortable there. But if you come down during the next shift to complain to them about finding pot in the new room, but you won’t let us send security up to check… well, we’re onto you. Remember? We flag your account. ALL of us know your history. Even so, if you threaten or complain, you’ll get your money back. That’s just how we roll.
Now that you’re all studied up on how to be the perfect guest, come on down! We’d love to have you!
*** Based on actual guests and events