Ahhh… Labor Day…..
A day to relax and celebrate the efforts of our work.
I chose to celebrate by working my tail off to ensure everyone else could relax and celebrate the efforts of their work.
So there I was, all cheerful and helpful, providing great service to one and all. A few guests even stopped by to tell me how wonderful I am.
(seriously. they did. I’m a bit embarrassed.)
I was feeling pretty good with the way things were going. Three days of as many guests checking out as coming in can spell a recipe for disaster. Especially with the checker-inners wanting to come in before the checker-outers were gone.
But our team worked well together and most of our 800 guests went away happy.
I, however, went away with a little sadness each day. My micro-managing GM got a few jabs in that shouldn’t have hurt my feelings, but did. I know what she can be like, and most times I stand my ground and fight back when necessary, and let her words roll off my back. But when she mouthed to me “Get off the phone”, as if I was just chattin’ away with a friend, I got a little bothered. Our phone guests deserve time too, and yes, I should ask to call back guests that are going to need some time, but if I can finish within a minute or two, and I don’t have someone at the desk staring me down, then I’m going to take care of the issue.
Even though I KNOW I shouldn’t let it bother me, it did. Why does she have to tell ME how to provide good customer service? If you ask me, I could teach her a lesson or two. All the way home I fumed over those four little words.
Couch time was looking even more appealing, if that’s possible. I grabbed some ice cream and my computer and began my usual website romping.
Trip Advisor is always one of my stops. Gotta see what people are saying about our hotel.
This was our latest review:
Our visit started off with the GPS having us make turns we couldn’t due to construction. We ended up in Illinois. Frustrated, as we wanted to take an afternoon tour of Busch Stadium, I called the hotel. On the line was ShadowRun who ultimately talked us all the way in to the hotel!! SO helpful!! In building parking – terrific! The breakfast was great as well as the “kick back” 5:30 – 7:30. Location is fantastic for the Gateway Arch as well as Busch Stadium.
We tried to make arrangements to stay there on our return trip, but they were full (imagine that!). But we were so impressed with everything the hotel had to offer and all the VERY NICE employees that we arranged to stay at 4 <of their> Hotels on our return trip.
If you get the chance – STAY HERE – and tell ShadowRun she’s awesome!!
Uh huh. Yep. That’s me. Sometimes phone calls are just as important as the guests in the hotel. This guest is staying at our hotels all the way home, and it’s because I didn’t “get off the phone”.
My GM will never make the connection. But I wanted somebody to know.
So thanks for listening.
And Happy Labor Day to you all! Here’s hoping you didn’t have to labor…