Reactions to my promotion have been very wide spread, and quite different from what I had hoped for and expected.
After receiving the offer on Saturday, I was forced to keep quiet until Monday when my GM would be back to work. She wasn’t in yet when I arrived, so I kept my excitement in, only speaking with people who were already in the know.
When she finally showed, I was giving a crash course to my immediate manager, K, so he would have some idea of what I do. She walked up to us and asked if I’d received an offer. I smiled, and proudly told her yes.
“And you accepted?!” she almost yelled. “I told him to tell you to call me first! You only have one chance to negotiate, and now you’ve missed it!”
“Him” was my other manager, M. – the one who has been extremely supportive of all this. I was acutely aware of the others in the room, as I was being talked down to. She obviously was not. Or didn’t care.
“Well,” I muttered meekly. “I suppose I was happy with the offer, so I accepted it.”
She smiled condescendingly, shook her head at how dumb I was, and walked back to her office.
Yeah. Not quite the reaction I had hoped to get. My voice waivered a little, but I went right back to teaching K. He admitted later he had a hard time concentrating because he couldn’t believe what had just happened. I was proud when he praised me for my ability to keep going. Deep down, I had wanted to run away and cry.
Later, when M found out her reaction, he was ticked. “How dare she take this away from you! This is supposed to be a very happy day for you! We should be celebrating! I am SO sorry.” I felt better just having him on my side.
So Monday wasn’t quite the day I had hoped for. To add to the miserableness, my current GM and my new GM, never agreed upon a start date. I was going to have to wait another day before I could announce it to the rest of my team.
By Tuesday afternoon, the date was set. Before anything was posted, I personally informed the two desk agents who were on duty at the time. Their mouths dropped in horror. “No! You can’t leave!” I was flattered, but again, I had hoped for some praise and congratulations. “We’re happy for you,” they admitted. “We’re just not happy that you’re leaving. No one else knows what to do.”
I continued to get that same reaction from the rest of the front desk agents, and even from people in housekeeping. “What are we going to do without you?” was a common concern. “Take me with you” was a popular response as well.
I was feeling better and better, and had almost gotten over my GM’s response, when Salim came to the desk. If you remember, Salim is our favorite taxi driver, and we have become great friends. He’s the most unselfish person I know, and cares more about others’ well being than his own. I had figured his reaction would be much the same as the rest, so I was nervous about telling him.
But as soon as he realized what I was saying, he yelled out, “Girl! Girl! Come here girl!” and he waved me around. I stepped out into the lobby, and he picked me up in a great big hug. “I am so happy for you! I have been praying for this! I have been praying for you to be manager! You have a good brain. You shouldn’t be here. I am so happy!”
When he finally let me go, I was beaming. Now THAT was the reaction I should have received from everyone. Some of our long term guests saw the commotion and came up later to find out what it was all about. They, too, were just as happy for me. “Well deserved,” they gushed. “We’ll miss you, but we wish you the best of luck!”
I still feel a tug at my heart when I think of how my GM ruined what should have been a great day for me, but the good news is, she made it easier for me to leave. She doesn’t deserve what I have to offer… the hotel does, my co-workers do, and our guests do…. but she does not.
February 15th is my last day, and it can’t come soon enough.