Well I’ve been quite happy lettin’ you all entertain me these last few weeks It’s been easy to be complacent considering all I’ve got goin’ on right now.
I enjoyed my ten day stint in Ohio, training under some of the best team members in our company. In fact, I didn’t want to leave. I’m anxious now to get to my hotel, and see if I can run it in a similar fashion. But I have another week of classroom training first.
It’s a big week for us trainees this week. We’re meeting with the CEO of the company and are required to have 2-3 questions prepared to ask him. I’m a little nervous about it, but I’m confident with my questions. I know not to ask him “Boxers or briefs?”. Seriously. Somebody did. So now we all have to submit our questions ahead of time…
We’ve also been asked to present what we learned at our training hotel to the class. THAT I was nervous about. I can talk to anyone from my chair, with the table as my security blanket, but put me in front of the class to just talk?! No thank you. Our trainer took volunteers to go first on Monday. I was just about to pass, when I found myself raising my hand. I had to get it over with, or my week would be miserable.
I had nothing to worry about, of course. They’re a great group of people, and very supportive. I talked about how I learned the things I expected to learn, like how to make a bed to standards, how to cook the eggs for breakfast, how to read the chemicals in the pool, how to balance the budget… But the most important thing I took from my experience was the culture of the hotel. Their GM was the head of the “family”. She was never at her desk. Instead, she was with her team, on the floors, in the kitchen, at the front desk. She was there for them. And in return, they worked for her. Coming from a GM who NEVER did that, I was enlightened. That will be what I take with me to my hotel.
My presentation probably didn’t come across that cohesive, but it wasn’t bad, if I say so myself. Most important – IT’S OVER! I can relax the rest of the week, and enjoy my serve safe course today, my talk with the CEO Thursday, my trip to the call center on Friday (I can’t wait to meet the people I talk with on the phone everyday but never see!), and my last day of class on Saturday.
It’s been a long, but a necessary four weeks. This is how our company tries to keep all managers on the same page, so that all hotels are consistent and working towards the same goal…. Taking care of our guests.
I am more excited than ever to be a part of it.