“That’s never going to happen to me.”
I said those words multiple times during my leadership training, anytime someone mentioned a catastrophe that had taken place at their hotel.
I was kidding of course. Having worked at the busiest of our hotels, I KNEW what could happen. But at the time, I wasn’t in charge. So by saying those words, I was willing the catastrophes away…
Turns out, I was beckoning them.
I was in charge when the elevators went down late one evening while guests were returning from a Cardinal’s game.
I was in charge when the key machine quit working, and we couldn’t give our guests access to their rooms.
I was in charge when the two housekeepers called off, and we had a whole hotel to turn around.
I was in charge when the guest from 592 had a heart attack and died later at the hospital.
And I was in charge when our newest employee picked a fight with just about everyone he came in contact with. And I was the one who was going to have to let him go. (Luckily, he quit first.)
One of my front desk employees asked me, “Why is it that whenever we work together, something crazy happens? I’m a nice girl. You’re a nice girl. So why?”
I had to laugh ’cause it was true! I told her, somebody up above wants me to learn how to handle any situation thrown at me.
She responded, “But I don’t want to learn ANYTHING. I just want to check people in, then go home.”
Poor girl. I’m sure she’s hoping to never work with me again.
But I meant what I said. I don’t mind at all that I’ve been the one to have to handle these situations. I’ve learned so much these past few months, and I’ve gained a huge amount of confidence in myself and my abilities.
That being said, I’m quite happy to have four days off in a row following nine consecutive days of “learning”.
I was able to be appropriately spoiled this Mother’s Day. I had breakfast in bed courtesy of Chip. The best fried eggs, toast, and coffee I think I’ve ever had.
Then it was out to lunch with the fam (minus one). I enjoy these times – seeing the kids loosen up, listening to the banter back and forth. Not to mention eating a fabulous meal followed by the. best. dessert. ever.
The day ended with a few games of pool with some good friends, and a night on the couch with more dessert.
I can’t imagine what I’m going to do with the next coupla days, but I’m hoping it includes more family time. Most definitely, the best part of being a mom is my kids. And it’s likely that once work starts back up again, it’ll be a while before we’re all together again.
Happy Mother’s Day to all of you moms! Here’s hoping your day was as good as mine.