This was a popular week for vacationing it seems. Not only are most of our guests on vacation, but most of our lead employees are as well.
The GM is in Florida. The other assistant GM is in Georgia. The housekeeping exec is in Kansas. And the lead maintenance guy is in Tennessee.
That leaves me. I’m in…. the hotel. Without any other eyes, I’ve been watching over every department for the past five days in a row. And each department has had their struggles.
And with a full hotel, well, things have been just a little busy for me.
I came to work every day in my usual good mood, and I left every night, exhausted and sweaty, but still in a good mood. My employees and I worked together to keep the hotel afloat, and our guests had nothing but good things to say. When I left the hotel last night, after a 12 1/2 hour day, I was a bit relieved to know the other assistant GM would be back the next day, but a bit nervous. I’d spent so many hours taking care of the guests and the employees and the hotel, and I was just leaving it all to him. Granted, I sent him a 1000 word memo on what the past week entailed, but still. I felt like I was abandoning ship.
That feeling didn’t last long. I slept in til 7am on my first day off, and actually went to bed at nine o’clock that night, boasting how I was finally going to bed in the same day that I woke up in. First time all week!
I spent some of my time baking cupcakes for my crew. When I look back on the last week, I am so proud of how hard everyone worked. Despite a late night pull of the fire alarms, multiple a/c calls, a few housekeeping and laundry call-offs causing extra work for others, our guests have returned awesome surveys expressing how impressed they were with our staff and hotel.
The staff were amazing. Those in the dining area were helpful, cleared away trash quickly, pitched in to help others, etc. The maids on the day I left were very friendly and respectful and all staff wished me a good day, etc. including what I presumed to be a maintenance man on his way in to work). You should be proud of your staff!
I am proud of them. And because the mice didn’t play while the cats were away….
I dusted off my cupcake pans. I think they’ll be thrilled.